I framed the argument from an Information Ecology perspective, because I personally don't have an answer to the question. I am more concerned with the stress on the information ecosystem and many of the negative feedbacks that tech has created. To understand some of this perspective click through the slideshow below:
In case after case, Simitis argued, we stood to lose. Instead of getting more context for decisions, we would get less; instead of seeing the logic driving our bureaucratic systems and making that logic more accurate and less Kafkaesque, we would get more confusion because decision making was becoming automated and no one knew how exactly the algorithms worked. We would perceive a murkier picture of what makes our social institutions work; despite the promise of greater personalization and empowerment, the interactive systems would provide only an illusion of more participation. As a result, “interactive systems … suggest individual activity where in fact no more than stereotyped reactions occur.”
Tech is pushing our boundaries and straining our society more than many of the more messianic thinkers had previously thought. Libraries are not alone in our problems with balancing privacy and user expectations.