Particularly, the comment about how our management structure is opposed to contemporary structures for agile organizations, and how simply computerizing services is not enough. I also smiled at his comments about apps, as I have been so frustrated with the waste of money to build "library apps". (I will have much more to say about this-hopefully- in the next 12 months, as I am looking at building a completely different kind of app).
On an even larger level, I loved his solution about meeting needs that users haven't even thought of? This is exactly why we built and developed the 970West collection and brand. I think it is pointless to compete with Google, Amazon, et al. Instead I have been doing exactly what Denning suggest: looking for unmet needs in the Information Ecosystem. By building a collection of nontraditional, local resources with broad appeal and interest we are (hopefully) developing and meeting a new need our users can't find elsewhere. As you thumb through the collection, please keep in mind that this is only the first iteration. As we move forward we intend to add far more value to the information you experience.
1. Educational and nonprofit downloadable option: anyone with a Mesa County library card will be able to click a EULA and download the images for their educational and/or nonprofit needs. This option will come in 2016.
2. Enriched multimedia: the local flies from local fisherman are unique enough, but we will be developing short videos or other multimedia explaining the conditions for use and development of each particular fly. This creates immediate value for fishermen all over the world.
3. All of the content developed by the library is available to our patrons for their own use and remixing. So a high schooler or college student doing a project on WWII can have access to our back catalog of materials and re-edit that to fit their needs.
We are holding about 500 images in reserve and will be releasing more content each month to keep patrons coming back to the site to see what's new. The collection will also grow to include far more materials and information that cannot be found elsewhere, but still has significant interest and value not just to our community but to people interested in similar subjects.