Key concepts to consider:
Bezos understood better than any librarian or educator that the real power of the internet was its data mining and ability to socially connect users based on shared traits. This was in 1995- Mark Zuckerberg was 11 years old and probably thinking more about pimples than Facebook. Librarians on the other hand are still wed to the idea that users data must not be kept and must be wiped clean every time. We are almost 20 years behind in the functionality our users expect. Getting a Facebook account will not help.
The other important reality is that you could substitute "librarian" for "publisher" and the story would not change. Except that we have been more recalcitrant than publisher's to acknowledge reality. Compare Micheal Gorman's article "Google and God's Mind" to Epstein's disagreement with Bezos. Epstein thought print was the answer... At least he can say that was the 90s. Gorman's article was written in 2004. The man was the president of the ALA. My LIS students laugh out loud when they read the article every quarter. Libraries' survival is not a given and it often seems that the profession is actually trying to make itself irrelevant.
The third takeaway that is not so obvious is the difference between Amazon (the new species in the new information ecosystem) and the old species like publishers, libraries, and bookstores. The new species are nimble and flexible, designed for rapid adaptation in a rapidly evolving environment, while the older species evolved in more static environments and still adapt at speeds suited for those environments. The ALA moves slow, Amazon doesn't. The culture evolves slowly, Amazon's culture is constantly evolving. This is probably the biggest challenge for older institutions like libraries. We need to change our corporate culture and hiring practices. We need to think completely differently, but the current leadership is entrenched and has personal interest in protecting its viability and their careers.
Unlike a lot of the younger guard, I don't want to throw it all out, I just want more parity. The older generation has much to give and teach us, even as we have much to give and teach them. But that even handed exchange is not happening, because we are still treated and promoted more like support rather than leaders. That has to change. This change needs to happen rapidly, but it needs to be strategic and well planned. Sounds impossible doesn't it? We need someone from the business world, but we don't attract folks like that, and we tend to marginalize them when we do. But we need more Bezos in directors and deans positions right now, rather than twenty years from now. We need the opposite of Gorman as ALA president at least every few years, because many of his points were good ones, he simply missed the very big realities developing around him. Libraries need both to survive.